Intelligent Exports - Sharing A Global Vision
The soul of our business lies in meeting the needs of our community. As a communication center, INDEVCO Export Division provides information and processes business-to-business (B2B) product inquiries related to INDEVCO Group companies.
A core competency - via our Lead Generation Unit (LGU) - is dealing with requests from international corporate clientele.
The LGU's objectives include:
- To create a global presence for the group on the Internet, in order to generate requests for quota-tion (RFQs) for INDEVCO products
- To respond to & service prospective international customers via the Internet - within 24 hours
- To actively monitor international industry news
- To survey market trends online
- To communicate up-to-date news of the Export Division & INDEVCO Group plants
To fully benefit from our service, you may submit online Requests for Quotation (RFQs) for highly exportable products. Our Lead Generation Unit uses a lead scoring system to quickly identify serious requests and achieve optimal processing of urgent needs.
This system ensures that our online customer support team answers your RFQ with the greatest accuracy and within the shortest possible time. We encourage corporate inquiries to be comprehensive and complete. Information about precise product specifications, as well as your company's profile, delivery and payment terms, and contact information will expedite the process.
For each request, we engineer the most suitable demand-supply matches from our family of manufacturing companies producing plastic and paper flexible packaging, corrugated containers and displays, jumbo tissue rolls, and consumer disposable products.
Besides rapid response to your RFQ, INDEVCO Export Division offers you client care services:
- Commercial support: with regards to payment terms & product availability
- Logistical support: with regards to shipping & just-in-time delivery
Technical support: with regards to use of products, quality of products & machine run-ability
The Export Division also assists you in taking full advantage of trade regulations and preferential taxation and customs agreements, maximizing the benefits that INDEVCO Group affiliate manufacturing companies offer.
Export executives, along with customer service and technical managers of INDEVCO's ISO-certified facilities, work directly with clients to ensure that products meet technical specifications and processing requirements. In fact, as your relationship with INDEVCO Group evolves, the primary partner to interact with in the long-term is the export professional.
Exports have long been an organic part of INDEVCO Group's business from the onset. Our group structure evolved intentionally for our manufacturing companies in different countries to interact and serve national markets. Export departments are, thus, well integrated into all major affiliate companies in the group.
Between 1998 and 2005, in adding to our long-standing liaison office in Cyprus, INDEVCO began expanding the group's network of representative sales and customer care offices. New offices were established in Greece, England, France, and Sweden. Today, additional expansion in Europe and other regions is underway.
Our entire network, consisting of more than 50 experienced export staff members attached to international offices and the group's various manufacturing companies, is linked to the central Export Division in Lebanon.
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